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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23547 Views
  • 0 replies
  • 8 likes

Resolved! Negative balance on final bill

it could be over paid or not paid lose credit which one is this for my case'   my case is happened when i cancelled at Feb 23, 2018   so i don't know any reason   i can see bill history until April 23, 2018 and january was paid normally,    from feb ...

Resolved! Sim card lost

Hi, i lost my simcard and I want to order a new one. How long it takes and how much it cost?

korosh12 by I'm a participant level 2
  • 5923 Views
  • 3 replies
  • 0 likes

Update SIM card

Hello, I have a prepaid account and just purchased a new phone, however the new phone uses a smaller nano SIM card and my existig phone uses a Micro SIM. Is there a way FIdo can help me transfer my account to a newer smaller SIM? I already have the n...

Palalala by I'm a participant level 3
  • 183 Views
  • 2 replies
  • 0 likes

Resolved! Free 10GB Data Offer via SMS

I just received a text from Fido that I have an offer for 10GB free data for the coming 15 months totally for free, no strings attached and no extra charge. Is this real? I clicked the link and was wondering if it has been applied to my number with n...

Rico92 by I'm a participant level 1
  • 8372 Views
  • 4 replies
  • 1 likes