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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unfair Pricing Discrepancy for Long-term Customers
I am writing to express my disappointment with the pricing discrepancy between long-term customers like myself and new customers.As a loyal customer of over four years, I am currently paying $49 per month for a plan that offers only 22GB of data. Add...
Resolved! I don’t know who to write a complaint to
I don’t know who to write a complaint to.A month ago I arrived in Canada and at the airport they gave me a FIDO SIM card, activated my account and told me it was free. I did not use this card, did not even insert it into my phone, and after a couple ...
Resolved! Paying manually ni Advance even with Pre-Authorized Payment Configured.
So I set up my Pre-Authorized Payment for every 20th of the month. Things have been working well until March 20 because just days before the 20th I lost my credit card and had it deactivated, so it was declined on the 20th. I was not aware of that un...
Getting charged for a service I am not even receiving SCAMMING WINBACK TEAM.
Why am I getting charged for a service I am not using? Why is it every support agent on here lies to me about my plan not being active??? I cancel my plan then some scamming winback phone center employee from fido reactiaves my plan and now I am gett...
Resolved! Can I avoid roaming charges if I disable or remove Fido SIM?
Will be heading to the US soon, and we plan to use 1 Fido phone with Roam-Like-Home enabled but for the other 3 Fido phones, we would like to completely avoid any roaming charges. I called Fido support and was told that if I disable the Fido SIM or e...
