General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23523 Views
  • 0 replies
  • 8 likes

Fido winback offer not found on my account.

Fido Win back offered me $29/month for 50gb data. I was previously a fido user then transferred virgin plus but when winback called me ask why i switched i told them why, then they gave me an offer of paying 29 a month for 50gb data. I accepted it an...

please stop the scam texts

I have been receiving an unacceptable number of scam texts. Sometimes two to four a day. All the usual suspects - CRA, Canada Post, the banks...can you please tell me why you cannot filter these out? If I am supposed to discern them as scam, why can'...

Dog274 by I'm a participant level 3
  • 26 Views
  • 0 replies
  • 0 likes

Support for smartwatch plans

Hi Fido, it's 2024 now; any updates on the smartwatch plans follow-up? I noticed Fido has started to support Esim services several years ago, so the smartwatch, which is based on Esim, should be about to come. I mean, even virgin support it(but it ha...

ednovas by I'm a participant level 1
  • 48 Views
  • 1 replies
  • 0 likes

India calls show unknown number everytime

Guys,I've a situation : everytime I call friends/family back at home, India, instead of showing up my number, it's showing various invalid irregular numbers to them each and everytime just like a VOIP call or so. Any idea on this ?

EswarYadav by I'm a participant level 1
  • 38 Views
  • 1 replies
  • 0 likes

Downpayment in store

Hi, I don't know why the system doesn't allow me to do down payment at fido store. Could anyone tell me what's the problem with my account? However, I still can make down payment online but I want to buy at store instead. 

atrin047 by I'm a participant level 1
  • 27 Views
  • 0 replies
  • 0 likes