Fido Roam is finally here!

by Community Specialist ‎05-18-2016 10:10 AM - edited ‎08-19-2016 11:45 AM (39,601 Views)

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Hey Community!

 

Looking to enjoy a totally affordable way to stay connected while you travel? Look no further. Fido Roam is here!

 

 

Stay connected abroad. Don’t sweat the bill

 

One low daily charge every 24 hours, and only on days you use your device.

    • For only $5 a day in the U.S. and $10 a day internationally, in tons of destinations, Fido Roam allows you to use the data, talk time and texts from your Fido Pulse plan while abroad.
    • The 24h period starts when you first use your phone that day.
    • Example: if you use your phone for the first time at 10am EST, usage is covered for 24h from that point on (so until 10am EST the next day).

Only pay for up to 10 days per billing cycle, per zone. If you want to keep roaming after that within the same billing cycle, it’s on us!

 

 

Convenient and easy to use

 

  • You automatically benefit from the Fido Roam rates if you have a Fido Pulse plan.
  • All you have to do is switch on data roaming in your phone’s settings and start using your phone.
  • No need to plan or purchase ahead when visiting a Fido Roam eligible destination, you’re automatically covered.

 

 

Your Fido Pulse plan follows you where you go

 

  • Use the data, talk and text included in your Fido Pulse plan in any eligible destination
  • Fido Roam works the same way on a Fido Pulse plan with local or Canada-wide minutes: Calls and texts to local numbers, within the destination you’re in, and back to anywhere in Canada are included and will not be charged long-distance – airtime still applies. 
  • All calls and texts to other international destinations will be charged based on the plan and options in your account.
  • Your regular overage rates apply if you go over your plan’s data or minutes.
  • Spotify Premium follows you too! Continue listening to your favorite playlists and albums while away. You can even listen to your tracks offline! Find out how

 

 

Stay connected in tons of destinations around the world

 

Seamlessly travel within the same Fido Roam zone or between zones (U.S. and International) in 100+ destinations.

    • If you travel from place to place, but stay within the same Fido Roam zone within the same 24-hour period the daily rate will only be charged once.

For more info, including a list of eligible destinations, visit fido.ca/fidoroam

 

Not registered for Fido Roam? Click here to see how to add a Travel Pack.

 

Pack those sandals and sun screen (or tuque, depending on where you’re going) and let’s go see the world!

 

-FidoStephane

Comments
MVP
MVP

Hello @jo83,

 

  Welcome to the community!

 

  I understand you posted your comment a while ago, however, I think it's important for others to understand as well. What plan do you have? That is, do you have a Pulse Plan? Fido Roam is not a service you can just sign up to use. It is a service that is only available to Pulse Plan customers. If you have a Pulse Plan, simply using your phone (talk, text, or data) in an applicable country will trigger the Fido Roam charge.

 

  On the other hand, if you do not have a Pulse Plan, you do not have the option for Fido Roam. If you did not purchase a Travel Pack for use in Hawaii, then you would be roaming on a pay-per-use basis. I can understand how the charges could add up quickly. The pay-per-use data charge is per 50Mb. If you were accustomed to using large amounts of data with your Roam Wifi device, it's easy to see how you managed to accumulate that charge.

 

 Hope this helps Smiley Happy

 

Cheers

MVP
MVP

Hello @Tm1234,

 

  Welcome to the community!

 

  I understand you posted your comment a little while ago, however, I think it's important for others to understand as well. When roaming in a different country, the service is dependent on the network infostructure of the country you're visiting -- both the location of their celluar towers as well as the bands/frequenicies they use. Fido cannot provide service where there is no compatible network. What part of Mexico are you visiting? 

 

  Even in Canada, cellular reception is dependent on your location relative to the location of the cellular towers. In addition, as FidoManuel noted, there are a number of factors that can affect reception as well. That is just the nature of cellular service. You can get an idea of the location of the cellular towers here. Since you do get some reception, you might consider getting a signal booster, though I do understand that is an additional cost. 

 

  Hope this helps Smiley Happy

 

Cheers