Fido Pulse™ plans now get you five FREE hours of data!

Fido Pulse™ plans now get you five FREE hours of data!

Community Specialist
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12 Comments

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Hey everyone!

 

Big announcement today. Fido is now offering five FREE hours of data to all Fido Pulse plan customers! With Data BytesTM, you get one FREE hour of data, five times a month! All you need with your Fido Pulse plan is a compatible iOS or Android device (iOS 8.2 and later or Android 4.2 and later) and the new Fido My Account app. Smiley Happy

 

Now you can enjoy the freedom of downloading that new album or streaming your favourite show without worrying about Wi-Fi. How cool is that?

 

It’s super easy and Data Bytes can be accessed right at your fingertips through the Fido My Account app! You are in complete control of when and how you want to use Data Bytes. With a simple shake of your phone in the Fido My Account app, you can activate your Data Bytes session. And get this, it’s completely free!

 

Check out this how-to vid:

 

 

Being with Fido helps you move forward and connects you to ideas and experiences that allow you to GO GET IT!

 

Don’t forget though, Data Bytes is only available to Fido Pulse plan customers using the newly updated My Account app on a compatible iOS or Android device (iOS 8.2 and later or Android 4.2 and later). If you’re not sure what plan you’re on, simply text Pulse to 222. If you’re looking to change your plan to take advantage of this amazing feature, here’s how.

 

Having issues using Data Bytes? Check out this How-to guide.

 

Enjoy!

 

-FidoStephen

 

Comments
I’m a champ
I’m a champ

That is an amazing addition to our data service. Thank you!

I’m an enthusiast Grouse1
I’m an enthusiast

This is awesome!... I'm currently visiting family in Vancouver, and have a Toronto Fido number( with Canada wide plan) , and just confirmed with customer service that I can use the 1 hour free promo even here( not considered roaming)!!!!! 👍 

Moderator
Moderator

Happy to see you like it @Grouse1

 

I’m an enthusiast bwonggg
I’m an enthusiast

I personally think this feature is not at all practical. The new fido pulse plans has caused me a lot of problems when speaking with customer service regarding a switch to a new plan as a loyal customer. Very frustrating because I want data... NOT data for 1 HOUR 5x a month... Strangest feature I have ever heard of. 

Moderator (inactive) FidoChristina
Moderator (inactive)

Hey @bwonggg

 

Thanks for sharing your thoughts. One great thing about this feature is that it's structured around time and not the amount of data. So during that one hour, 5 times per week you can watch videos, stream music etc without using up the data included in your plan and without using Wi-Fi. For example, you can watch your favorite show while on the train. It gives you the flexibility to enjoy life’s moments with access to extra data on your own terms.

 

Of course, we're also here to help you find the best plan that meets your needs. Don't hesitate to contact us or let me know if you'd like me to send you a PM.

I’m an amateur 5abii
I’m an amateur

This is such an amazing offer too bad fido is selective on targetting of plans.

 

For example for the identical plan my neighbor at work was offered $55 while I was $65, the discrepency is insanity.

 

Fido get your act together.

I’m an amateur 5abii
I’m an amateur

 

 

link the plan in question, I'm getting the identical plan offered @ $65.

 

 

Terrible company terrible service.

Moderator
Moderator

Hi @5abii & welcome to the Community!

 

The price of a plan varies based on the category your in. As you can see, the $55 pricing is BYOP, meaning that it's not available with an agreement, whereas the $65 plan is in the Small category, meaning that you can get a subsidy on a phone when you take an agreement.

 

You can always take a BYOP plan; you'll simply need to pay the remaining balance on your phone if you have an agreement.

 

Hope this clarifies. Smiley Happy

I’m an amateur 5abii
I’m an amateur

@FidoMaria

 

Hey, I got that totally clear!

 

However, that snag is not from my account but from a friends, my point is i'm offered the same BYOP plan for $65 whereas she's getting it for $55, how is that right?

 

Fido values customers differently, very awkward right now.

Former Moderator FidoCatherine
Former Moderator

We have different plans available for different types of accounts. Some offers are "targetted' to specific accounts, depending on the account history, phone usage, exceptions made in the past, etc. That's why one account may be eligible for a specific offer, while another account is limited to another. 

 

If you'd like to go over your options together, let me know Smiley Happy

 

I'll send you a PM through here so we can take a closer look at everything!

 

I’m an amateur 5abii
I’m an amateur

@FidoCatherine

 

Naw thats cool, just want to make that its transparrent that Fido offers the same plan to two different customers at two different prices!

 

right?

Moderator (inactive) FidoChristina
Moderator (inactive)

Hey there!

 

As Catherine mentionned, we do have some offers that are targeted to specific accounts. That being said though, we're still more than happy to check out your account if you'd like to go over your options.

 

Let me know if you change your mind. Smiley Happy